Your privacy is important to us. FUERTEGROUP, S.L., hereinafter FUERTEGROUP S.L., as the entity responsible for this website, wishes to offer you the best legal guarantees in relation to your privacy and explain to you as clearly and transparently as possible everything regarding the processing of personal information on this website.

This privacy policy was last updated on 02/10/2020 (FUERTEGROUP S.L. reserves the right to modify this policy to adapt it to new legislation or industry practices and provides information about changes and their date). This Privacy Policy is intended to be a second layer of information, or information in addition to that requested by other means. It applies to personal data obtained through the Website and is not applicable to any information collected by third parties on other websites, even if these are linked to by the Website.

FUERTEGROUP S.L. has adapted this website to the requirements of Organic Law 3/2018, of December 5, on Personal Data Protection and the Digital Rights Guarantee (LOPDGDD), and also complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals (GDPR), as well as Law 34/2002, of 11 July, on Information Society Services and E-Commerce (LSSICE).

Who is responsible for your data?

• Company name: FUERTEGROUP, S.L. (FUERTEGROUP S.L.), jointly responsible for processing, together with the hotel where you are staying. In the flight + hotel section there is an independent data controller.
• CIF/NIF: B-92120237
• Registered in the Malaga Commercial Register in Volume 2500, Book 1413, folio 132, Section 8, Sheet MA-40981
• Email: [email protected] 
• Phone: +34 917 941 284
• Joint controller Data Protection Officer: [email protected]
• Rights exercise: [email protected]
• Registered address: Avda. Severo Ochoa, 28, 9º A, 29603 Marbella (Málaga).

How did we get your data?

The personal data that we process at FUERTEGROUP S.L. will never be specially protected data, with the exception of meeting special needs of guests staying at a hotel. In addition to the data processed as a result of the management of our activity, i.e. customers, suppliers and staff, we also process data that comes from:

• Contact forms: Name, email address, phone number and message.
• Booking form: Name, email address, phone number, booking dates, credit card details and connection details.
• Flight + hotel: independent and successive data controller
• Club de amigos: membership number

Why do we process your personal data?

At FUERTEGROUP S.L. we process the information provided to us by interested parties for the following purposes:

• Contact. To contact you to reply to your message, in all cases using the email address to reply to you, or the supplied means of contact, including instant messaging.
• To contract the hotel accommodation service, make payment and manage information, administrative, accounting and tax aspects arising therefore.

We process your personal data for other purposes:

• To provide a personalised accommodation contractual service, at the hotel where you are staying and at Fuertegroup’s head offices, and to handle any order or request that you might make (golf, events, Spa, transfers, etc.).Personal data will be processed for the purpose of invoicing and, if applicable, for any payment arrangements. The same applies to quality surveys.
• To meet the different legal obligations, and communicated to the Security Forces and Corps.
• For the security of the facilities and to be communicated to the competent public authorities if a possible infringement is detected. In the case of personnel, they will also be used for labour control and logistics management.
• To send you information and advertising, by any means (mail, SMS, telephone, letter, etc.) about group services related to accommodation, leisure, catering and real estate, unless you object. You can object by sending an email addressed to [email protected].
• For Club de Amigos for loyalty purposes, to analyse and monitor your stays, personalise the services according to your preferences, and to send you information and advertising, by any means (email, SMS, phone, letter, etc.) about the group’s services related to accommodation, leisure, catering and real estate.
• For guests who have confirmed their booking, the data will be processed to conduct customer knowledge and preference surveys, including health data to the extent necessary to properly address their accommodation and dietary needs.
• On the company’s digital platforms (social media, website, etc.) to promote the group’s accommodation and leisure services, including the publication of images of the hotels and their activities with their consent or anonymously.
• For the management of the hotel’s free Wi-Fi system, they may only be used if a possible offence is detected or they are requested by the competent public authority.
• To ensure compliance with the terms of use and applicable law. This may include the development of tools and algorithms that help this website to ensure the confidentiality of the personal data it collects.
• To support and improve the services offered by this website.
• Other non-identifying data is also collected, which are obtained through some cookies that are downloaded to the user’s computer when he/she browses this website, which we detail in the cookie policy.

FUERTEGROUP S.L. does not sell, rent or transfer personal data that can identify the user to third parties without prior consent, nor will it do so in the future. Accuracy and reliability of the data.- As a user or guest, you are solely responsible for the accuracy and correctness of the data that you send to us, exonerating FUERTEGROUP S.L. from any liability in this regard. In any case, the user guarantees and is responsible for the accuracy, validity and authenticity of the personal data that is provided and undertakes to keep them duly updated. Acceptance and consent.- The User declares that he/she has been informed of the personal data protection conditions and that he/she accepts and consents to their processing by FUERTEGROUP S.L. in the form and for the purposes indicated in this privacy policy.

For how long do we keep your data?

If you are a guest of FUERTEGROUP S.L. your data will be kept for the duration of the contractual relationship. Once the contract has ended, FUERTEGROUP S.L. will keep your personal data blocked for the statutory time period. If they have been provided through our contact forms or contact email address, when the reason for the contact has terminated. If the data is based on consent, until the withdrawal thereof.

Data related to legal obligations, for the statutory periods In any case, we will retain your data to comply with applicable legal requirements, prevent unlawful actions, resolve disputes and for other actions permitted by law, to wit for the statutory time period. Once the processing of your data is no longer necessary, we will delete and/or block it in accordance with our data retention and deletion policy and the statutory time periods in accordance with current regulations. After these periods we will destroy your data.

What is the lawful basis for processing your data?

The lawful basis for processing the data that you have provided as a user contacting us using our forms is your consent. The same applies to the Club de Amigos loyalty system. The sending of commercial communications is based on legitimate interest If you are a customer, the lawful basis for the processing of your data is our contractual relationship. Communications to public authorities are made by legal obligation Video surveillance is based on accomplishing a mission of public interest. 

Revocability.– The consent given may be revoked at any time by notifying FUERTEGROUP S.L. under the terms established herein for exercising rights. This revocation shall not have a retroactive nature.

Browsing

When you browse the website, we may collect non-identifiable data, which may include, IP addresses, geographical location (approximate), a record of how you use our services and websites, and other data that cannot be used to identify the user. Non-identifying data also include those related to your browsing habits, through third party services detailed in the Cookies section We use this information to analyse trends, administer the site, track users’ movements around the site and gather demographic information about our user base as a whole.

Data secrecy and security

FUERTEGROUP S.L. is committed to using and processing user data, including personal data, with respect for its confidentiality, and to use them in accordance with its purpose, as well as to meet the obligation to store them and adopt all measures to avoid their unauthorised alteration, loss, processing or access, in accordance with the stipulations of current data protection regulations. It is not possible to guarantee the absolute impregnability of the Internet or that the data will not be violated by fraudulent accesses by third parties, but we have taken appropriate measures to prevent this as far as possible. 

Processing confidentiality 

FUERTEGROUP S.L. will ensure that any person who is authorised by our company to process customer, candidate, subscriber or user data (including its staff, partners and suppliers) will be subject to an appropriate duty of confidentiality (either a contractual or legal duty). 

Response to a security incident

In the event of a security incident with a scope or impact covered by regulations, FUERTEGROUP S.L. must notify the Customer or User without undue delay, and must provide appropriate information related to the security incident and/or the measures taken.

To which recipients will your data be communicated?

To our external service providers for the management of the website, and in general for the purpose of performing these functions on behalf of FUERTEGROUP S.L.. And to the competent public authorities in order to meet legal obligations.

The FUERTEGROUP S.L. website may provide access to other websites, including official FUERTEGROUP S.L. profiles on social networks or flight+hotel bookings, and will inform you that by clicking on these links you will be forwarded to a website for which FUERTEGROUP S.L. has no liability. You should be aware that the owners of these websites external to FUERTEGROUP S.L. may collect, use or transfer your Personal Information under different conditions and terms, and we recommend that when you contact one of these websites, you inform yourself of their privacy policy, general terms of use or how they may use their cookies, as we are unable to control the way in which these websites use the personal information that you disclose.

FUERTEGROUP S.L. hereby informs you that it will entrust processing to third parties in accordance with the GDPR and will require the data processor to comply with all data protection guarantees. All the utilities offered by third parties are strictly necessary for the performance of our services and have been selected in compliance with the rights we preserve on this website. We inform you that your personal data may be communicated to recipients located in countries outside the european economic area, however, in these cases our supplier will be bound by agreements that comply with European and Spanish law. Specifically the following services:

• Analysis services (google analytics):a web analytics service provided by Google, Inc. a Delaware company whose headquarters are at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States (“Google”).Google Analytics uses “cookies”, which are text files saved on your computer, to help FUERTEGROUP S.L. analyse how users use the website: user preferences, demographics, and traffic patterns. The information generated by the cookie about your use of www.fuerte-group.com (including your IP address) will be transmitted to and stored by Google on servers in the United States. More information in the Cookies section

FUERTEGROUP S.L. uses the following suppliers under their corresponding privacy conditions to perform our website activity:

• Hosting: Ibermática, DataRush or Raiola Networks, depending on the group’s website
• Web platform: org. It processes the data for the purpose of providing its website support services. You may consult their privacy policy at: https://wordpress.org/

There are other companies that provide direct services to FUERTEGROUP S.L. (consultancy, IT, legal, data protection services, etc.) that may have access to personal information needed to perform their service functions as data processors, but may not use it for other purposes and always in compliance with applicable data protection legislation.

What rights do you have when you send us your data?

You can exercise your rights under the GDPR free of charge with FUERTEGROUP S.L.. In other words, you may exercise your rights of access, rectification, erasure, opposition, portability and restriction by any means that allows the sending and receipt of your request to be accredited. The request should be addressed to FUERTEGROUP S.L., using the data included in the “data controller” section, or by writing to the email [email protected].

The reference “Data Protection” must be stated. The request must include: Your name, last names and photocopy of your ID card, your specific request and address for notification purposes. You may file a complaint with the supervisory authority, in this case the Spanish Data Protection Agency (www.aepd.es), if you believe that the processing of your personal data infringes the Regulation.  

What are the remote contracting conditions?

Accessing the website does not in any way imply the existence of a commercial relationship between the user and the company. The website only provides information about the hotel vacancies at the time of requesting the aforementioned information, so if you make a booking online you are contracting directly with the hotel and not the website. The printed version of the booking serves as a reference number when you arrive at the hotel. Booking hotel nights on this website implies that the guest adheres to and accepts each and every one of the general terms and conditions set out herein. By accepting the following clauses, you declare and accept:

• To be of legal age and have full capacity to make the reservation, declaring that you understand and comprehend all the conditions found on the website.
• That the data provided when making the online reservation is true, complete, and concise.
• Only those pages that are listed within the site map are included on the website.
• That access to this website is the responsibility of the user.
• That once the reservation is made, the electronic document in which it has been formalized will be archived, and you can access it at any time.
• That you confirm the reservation made, that is, the indicated dates, the number of rooms, the number of people, and the chosen hotel.
• The conditions and price of the reservation made are those expressly determined in the tariff conditions expressly included on the page where you make the reservation.
• Regarding the relationship with the portal, it gives you the possibility to book rooms at the chosen hotel through its website, but it does not offer any kind of hotel service under its responsibility.
• Your card data is collected for the purpose of guaranteeing the reservation in compliance with PSD2 regulations on electronic payment services.
• Unless you make a non-refundable reservation, which will entail payment at the time of making it, the payment for the contracted accommodation service will be made in cash upon arrival at the chosen hotel, and only in the case of cancellations or no-shows, the reservation will be canceled and the charge set in the tariff conditions will be applied.
• Offers will only be valid as long as they remain accessible to the recipients of the service.
• Pursuant to the provisions of art. 103(l) of Royal Legislative Decree 1/2007, of November 16, on the General Law for the Defense of Consumers and Users, you are informed that the hotel accommodation service, by providing for a specific date or period of execution, does not allow the right to withdraw from the accommodation contract once it has begun to be fulfilled.
• The Internal Regulations of the chosen hotel are at your disposal to know the rights and obligations of its clients.